Truly Outstanding

Having trusted Euro Performance many times with several vehicle over the years, I have always been highly satisfied with the service received. This month, however, they have surpassed even my highest expectation of superb customer service. Our 17-yr-old Touran, FSH, had a cam-belt mechanical failure, 5k miles after its replacement in March 2022. I expected the resulting engine damage would mean a write-off of the vehicle. Euro Performance offer a 2-yr warranty on their work, (didn't even realise that!) so even though the failure was with the parts supplied, (apparently a recognised issue for some VW engines of that era) Euro Performance undertook the whole repair under their own warranty. We were also provided with a nice courtesy car while the (lengthy) repairs took place, and as the vehicle battery faltered during the time off the road, we were even given a new battery FOC. Jodie kept us up-to-date with progress, Gareth gave us an in-depth tutorial on the finer details involved (with photos and video). Honesty, and dedication to customer service is always appreciated, but it is rare to encounter it at such a high level. To merely give 5 stars would be insufficient - the service is outstanding